DEAR ABBY: I am a small business owner. My store has local (repeat) and one-time customers. The other day, while checking out, one of my local customers spewed out a verbal and extremely bigoted rant. I was stunned speechless. I felt I should do something, but I wasn't sure what it should be. I have started losing sleep over it. If it happens again, should I remain silent and keep the peace, or stand up for all Americans and lose this customer and probably more? -- FREAKED OUT IN FLORIDA
DEAR FREAKED OUT: To paraphrase a well-known saying, "All that's necessary for evil to flourish is for good men to ignore it and say nothing." If the rant your bigoted customer spewed was aimed at another shopper, you had a responsibility to protect the victim of the onslaught. In the future, it would not be out of line to state firmly that you don't want that kind of talk in your establishment. While doing that may (or may not) lose you a few customers, you would at least be able to sleep better than you're sleeping now.
P.S. It may also GAIN you some customers once word gets around.
DEAR ABBY: I have been with the same doctor for 15 years, only requiring an annual checkup. The problem is, the office is about a 40-minute drive, longer if I hit a rush hour. I have stayed with the provider because the care is so good. However, I recently found a doctor who is 10 minutes away and provides the same quality of care. Do I call the original doctor to let them know I am leaving the practice? Write a note? Leave it alone? What is the proper protocol? -- GOOD PATIENT IN MICHIGAN
DEAR PATIENT: Contact your longtime doctor's office and ask either that your medical records be sent to your new doctor's office, or they be readied for you to pick up so you can deliver them yourself. In light of the fact that you have had a 15-year relationship with "Longtime Doctor," it would be nice if you wrote a letter thanking him/her for taking such good care of you all these years and explain that the commute has become more than you can now handle, which is why you are leaving.
Dear Abby is written by Abigail Van Buren, also known as Jeanne Phillips, and was founded by her mother, Pauline Phillips. Contact Dear Abby at www.DearAbby.com or P.O. Box 69440, Los Angeles, CA 90069.
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