CONCIERGE

Business: The ‘concierge’ will see you now

2013-10-27T05:00:00Z Business: The ‘concierge’ will see you nowKATHLEEN STINSON Sun Staff Reporter Arizona Daily Sun
October 27, 2013 5:00 am  • 

Dr. Neal Mogk thinks he has found a better way to manage his medical practice that improves the service he provides to his patients.

Dr. Mogk, a board certified family practice physician, has decided to change his Beaver Street Family Practice to what he calls a “concierge-style” that, by reducing his patient roster, will give him more time to spend with each one.

“I will be able to get to know my patients better,” he said.

He said not everybody wants “aggressive” or interventional care. For example, some people with an aching shoulder might want to be treated with therapy and others may want a “surgical fix.”

Knowing the patient better will help him decide which treatment is best to suggest, he said.

Starting in January, he will charge each patient a $600 per year fee that lets them enjoy his “concierge” service. The fee can be paid in smaller installments. He will still bill a patient’s insurance and collect co-pays as before.

Signups will be on a first-come, first-served basis until the reduced roster is full. He said his patients who do not want to use the concierge service can still stay with the practice and be seen by Amy Clark, D.O. in his office or his nurse practitioner at no extra fee, he said.

24/7 PHONE ACCESS

The concierge service entitles the patient to longer office visits, guaranteed same-day appointments for urgent problems, house calls in Flagstaff area when needed, 24/7 phone calls returned personally unless he is out of town, and some other special treatment.

The doctor said he decided to make this change because he was seeing 16-20 patients a day generally only for 15-minute visits. Although the visits were short, he was working 10- to 11-hour days.

He said this change is “more about time than money.”

“I could make less money doing this, but I can get my life back,” he said. “I would like to get home by 5 p.m. instead of 6:30 or 7 p.m.”

In order to spend more time with each patient, he said he will have to reduce the number of patients he sees.

“The $600 fee will reduce some of the patient load” and the additional money from the fees will pay for the overhead since he will be seeing fewer patients, he said.

The doctor said this patient model has been around for 10 years. It is becoming more popular, although he does not know of any other practice in Flagstaff doing this.

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(1) Comments

  1. ScottSawyer
    Report Abuse
    ScottSawyer - October 26, 2013 6:09 am
    This sounds like an awesome idea
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